Frequently Asked Questions
How long does shipping take?+
Orders ship within 2 business days. US Standard delivery takes 5–8 business days, Express 2–4. International delivery takes 7–20 business days depending on destination.
Do you offer free shipping?+
Yes. US Standard shipping is free on orders over $49, and Canada / UK / EU Standard shipping is free over $69.
Which payment methods do you accept?+
We accept PayPal and major credit and debit cards through PayPal's secure checkout. You do not need a PayPal account to pay by card in most countries.
How can I track my order?+
You will receive a tracking number by email when your order ships. You can also check your order status anytime on our Track Order page.
What is your return policy?+
Unused items in original packaging can be returned within 30 days of delivery. Contact us with your order number to start a return.
Are your products safe for pets?+
Yes. All products use non-toxic, pet-safe materials and are tested by third-party labs.